❓ Frequently Asked Questions
Q&A — About 399tk
Everything You Want to Know
All questions about VIP, cashback, cricket betting, deposit methods, and accounts — all answers in one place. 399tk's detailed FAQ will clear up any doubts you have.
Answers to All Questions
Whether you are new to 399tk or a returning player — on this page you will find clear and detailed answers to the most frequently asked questions about the VIP program, cricket betting, deposit methods, and account management. If you cannot find your question here, contact our support team directly.
VIP & Cashback
399tk has five VIP levels in total: Bronze, Silver, Gold, Platinum and Diamond. Each level has a different weekly cashback rate. The higher the level, the more benefits you receive. These levels can be earned gradually through regular play.
Cashback rates vary by level: Bronze — up to 0.2%, Silver — up to 0.4%, Gold — up to 0.6%, Platinum — up to 0.8%, and Diamond — up to 1.0%. This cashback is calculated at the end of each week and added to your account.
VIP levels go up through regular betting and gaming activity. The more active you are, the sooner you can advance to the next level. Starting from Bronze, consistent participation makes it possible to reach Silver, Gold, Platinum, and the highest level, Diamond. Check the VIP section of your account for details on level progression.
At the end of each week — usually on Monday — cashback is calculated based on the previous week's activity and credited directly to your 399tk account wallet. No separate request is needed. Once credited, you can use that amount for betting.
Yes, in addition to cashback, higher VIP members receive priority support, special promotional offers, and faster withdrawal processing. Diamond-level players may get early access to 399tk's special events and tournaments. The full list of benefits can be viewed in the VIP section of your account.
If you are not regularly active, your VIP level may change. A long period of inactivity can result in dropping to a previous level. So keep playing regularly and continue betting. You can check your current level status at any time by logging into your account.
Cricket Betting
If a match is left incomplete due to rain or another reason and no official result is declared, the full bet amount is generally refunded. However, the specific rules for the relevant market and the "no-result" policy apply. Read 399tk's terms and conditions for details, or ask via live chat.
Decimal odds show the total potential return, including the original stake. For example, odds of 2.50 mean that if you bet ৳100, you get back a total of ৳250 on a win — meaning a profit of ৳150. The higher the odds, the greater the potential win, though the chance of winning is generally lower. Read the odds carefully before placing a bet.
Yes, 399tk offers live in-play betting. You can bet on various markets in real time while a match is in progress — such as runs in the next over, the next wicket, or session results. Odds change quickly in in-play betting, so decisions need to be made fast. Go to the live betting section to see active matches.
Yes, 399tk offers betting on various tournaments including BPL, IPL, T20 World Cup, and ICC international matches. Each tournament has different markets such as match winner, total runs, and top run scorer. For example, you can bet on various markets in a Bangladesh vs India match.
399tk offers many markets including match winner, first innings total runs, top run scorer, first wicket to fall, over/under runs, and various in-play options. Betting is available across all three formats — Test, ODI, and T20. See the cricket betting page for the full list of available markets.
Deposit Questions
399tk itself does not charge any deposit fee. However, your mobile banking service (such as bKash or Nagad) may apply their own charges on transactions. Bank transfer charges may also vary by bank. The minimum deposit amount is ৳200 for any method.
First log in to 399tk and go to the "Deposit" section. Select bKash and a payment number with instructions will appear. Open your bKash app or dial *247# and go to the "Payment" option, then send the money to the specified number. Save the transaction ID and follow the instructions on the site. The minimum deposit is ৳200.
Currently, money can be deposited at 399tk using four methods: bKash, Nagad, Rocket and bank transfer. For bank transfer, major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank can be used. The minimum deposit amount for all methods is ৳200.
First wait a little while — processing can sometimes take a few moments. If the deposit still does not appear after a long time, contact 399tk's live chat or email [email protected] with your transaction ID and screenshot. The support team will verify and resolve the issue quickly.
Deposits made through Nagad are generally processed quickly. If the payment is completed correctly, it is reflected in the account within a few minutes in most cases. Follow 399tk's instructions carefully to complete the deposit process and save the confirmation message once the transaction is successful.
The minimum withdrawal amount from 399tk is ৳500. After the request is approved, the money is generally sent to your chosen method within 30 minutes to 3 hours. Withdrawals can be made via bKash, Nagad, Rocket, and bank transfer.
Account & Login
On the login page, click on "Forgot password" or the equivalent option and enter your registered email or phone number. A verification code will be sent — use it to set a new password. If the issue is not resolved, contact 399tk's live chat or email [email protected].
For security reasons, the session ends automatically after a period of inactivity. Entering the wrong password repeatedly can temporarily lock the account. In that case, wait a while and try again, or reset your password. Use a strong password and do not share it with third parties.
A username must generally be unique and it is best to avoid certain special characters. A password should be at least 8 characters long and should be strong, combining uppercase letters, lowercase letters, and numbers. Using a date of birth or simple sequential numbers as a password is not safe.
After logging in, go to the account settings or profile section to update your personal information. Some changes may require identity verification. If you are unable to make the changes yourself, email [email protected] or contact live chat for assistance.
399tk is for people aged 21 and above only. To register, go to the 399tk Login page and follow the instructions provided there. Once registration is completed with the correct details, your account will be activated with a welcome bonus. Opening an account for minors is strictly prohibited.
No, a user may only open one account. Creating multiple accounts is against 399tk's rules and may result in the account being suspended or closed. If you have an issue, contact the support team from your existing account.
Still have questions? We are ready to help
399tk's support team is here for you 24 hours a day, 7 days a week. Ask in Bengali or English — whichever you prefer — and get a quick response.
Get Help via Live Chat