399tk's Privacy Policy

399tk is an online betting and casino platform operated for players in Bangladesh. We take our users' privacy seriously and are committed to ensuring the protection of their personal information.

This privacy policy describes how 399tk collects, stores, processes, and discloses your personal information. This policy applies to our website, mobile application, and all related services.

Our services are operated strictly for those aged 21 and above. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

399tk may collect your information in various ways. A detailed description is provided below:

2.1 Information You Provide Directly

When you create an account on 399tk, use our services, or contact us, the following information may be collected:

• Full name, date of birth, and national identity details (for identity verification)
• Contact information — email address and mobile number
• Financial information — bKash, Nagad, Rocket account numbers or bank account details (for processing transactions)
• Password and security question answers (stored in encrypted form)
• The content of communications with our support team

2.2 Automatically Collected Information

Certain technical information may be collected automatically while you use our platform:

• IP address and device information (operating system, browser type and version)
• Log file data — login time, session duration, and platform activity
• Data collected from cookies and similar tracking technologies
• Referral source and browsing behaviour information
• Transaction history, betting activity, and gaming preferences

2.3 Information Received from Third Parties

In some cases, we may collect information from trusted third-party sources to prevent fraud, verify identity, and ensure financial security. When receiving such information, we comply with the relevant legal requirements.

399tk uses the information collected about you for the following legitimate purposes:

• Account Management: To create, maintain, and secure your account.
• Service Delivery: To operate betting, gaming, deposit, and withdrawal services smoothly.
• Identity Verification: To prevent fraudulent activity and ensure account security.
• Financial Transactions: To process secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Customer Support: To resolve your questions and issues via live chat and email.
• Bonuses & Promotions: To assess your eligibility and provide relevant offers.
• Responsible Gaming: To identify excessive gaming and provide assistance to users.
• Platform Improvement: To improve service quality and user experience.
• Legal Obligations: To comply with applicable laws and regulations.

399tk does not sell, rent, or disclose your personal information to third parties without authorisation. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties to deliver specific services, including payment processing (including bKash, Nagad, Rocket, and bank transfer), technology infrastructure, and identity verification. These partners receive only the information necessary to provide their designated services and are bound to maintain the same level of privacy protection.

4.2 Legal Obligations

We may disclose information in response to a court order, a lawful request from a government authority, or applicable legal obligations. In such cases, we will disclose only the information that is legally required.

4.3 Business Transfers

In the event of a business merger, acquisition, or sale of assets, your information may be transferred. We will notify you and update this policy before any such change takes place.

4.4 International Data Transfers

Some information may be stored on servers located outside Bangladesh as needed to operate our technology infrastructure. In such cases, we ensure that the information is processed under appropriate safeguards.

399tk applies industry-standard technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data transmissions on our platform are encrypted using SSL (Secure Socket Layer) technology, protecting your information from cyber attacks.
• Data Encryption: Sensitive information, including passwords, is stored using strong hashing algorithms.
• Access Controls: Only authorised personnel are granted access to personal information on a need-to-know basis.
• Security Monitoring: Our systems are under 24/7 surveillance and unusual activity is detected automatically.
• Firewall & Security Audits: We keep our systems secure at all times through regular security testing and updates.

399tk uses cookies and similar tracking technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and core platform functionality. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences such as language settings and interface customisation.
• Analytics Cookies: Help monitor platform usage to improve service quality.
• Security Cookies: Used to prevent fraud and unauthorised access.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit some platform features.

399tk retains your information only for as long as necessary to fulfil the purposes described in this policy:

• Active Account: For as long as your account remains active and as long as necessary to provide services.
• Financial Records: Transaction history is retained for the period required by legal obligations.
• After Account Closure: Information required to meet legal obligations is retained for the specified period, then securely deleted.
• Marketing Communications: Your information is removed from marketing lists as soon as you unsubscribe.

You have the following rights regarding your personal information:

• Access: You have the right to know what information we hold about you.
• Correction: You have the right to request correction of any inaccuracies in your information.
• Deletion: In certain circumstances, you may request that your information be deleted (within the limits of legal obligations).
• Restriction of Processing: In certain circumstances, you may request that restrictions be placed on the processing of your information.
• Data Portability: You may obtain a copy of your information in a structured, commonly used format.
• Objection: You have the right to object to certain types of processing.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact our support team. We generally aim to respond within 30 days.

399tk's services are strictly for those aged 21 and above. We do not knowingly collect personal information from any minor.

Age verification is part of our registration and identity verification process. If a person creates an account by providing a false age, that account will be suspended upon detection and all associated information will be deleted.

If you believe a minor is using our platform, notify our support team immediately.

Our platform may contain references to third-party websites or services. The privacy practices of these third parties are outside our control and are subject to their own privacy policies.

Payment service providers such as bKash, Nagad, and Rocket are governed by their own privacy policies. We recommend that you review those policies before using those services.

399tk may update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address where applicable.
• Display a visible notice on the platform.

Continuing to use 399tk after an updated policy is published will be considered as your acceptance of the revised policy. We recommend reviewing this policy regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

If you are not satisfied with our response, you have the right to file a complaint with the appropriate authority under applicable law.